Emily Green, 48
Persona type: Comfort Seeker
New York City, USA
Emily works long hours in a high-pressure job and treasures her vacations as an opportunity to escape and indulge. She loves curated itineraries that combine relaxation and unique experiences without requiring too much effort on her part.
“I work hard, so I deserve to travel in style.”
Profession
Marketing Executive
Motivations
- To relax and recharge while enjoying premium services.
- To create unforgettable experiences with her partner or family.
Challenges
- Balancing relaxation with light exploration.
- Avoiding peak-season crowds.
Goals for the Trip
- Stay in a luxurious fjordside spa or boutique hotel.
- Enjoy a private cruise with a champagne toast.
- Take a scenic train ride on the Flåm Railway.
Hobbies
Tech use
Relies on websites and apps that make travel planning seamless and convenient.
Emily’s journey map
| Stage | Awareness | Research | Booking | Experience | Post-trip |
|---|---|---|---|---|---|
| Touchpoints |
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| Emotion | Curious and Intrigued | Excited | Assured | Blissful | Content and Nostalgic |
| Pain Points | Concerns about travel logistics and weather conditions. | Balancing luxury with access to scenic, less touristy locations. | Managing changes in plans (e.g., rescheduling due to weather) | Transportation between locations. | Organizing her photos and reviews |




